Builder Warranty
Welcome to Your New Home
Congratulations on the purchase of your new Home! The entire team at Houston Homes, LLC takes pride in designing and building superior quality into every inch of every new home. We are proud to have earned your trust and confidence, and we thank you for choosing our team to build for you. Rest assured: every inch of your home has been built to our unwavering construction standards.
Houston Homes, LLC provides a One Year Workmanship Warranty to all new purchasers. Under the Houston Homes Warranty Program, we guarantee your Home will be free from defects in workmanship for one full year. Foundation waterproofing is covered for 10 years by Quality Waterproofing. And, your appliances, fixtures and equipment will be covered by their respective manufacturer warranties.
Emergency Services
While emergency situations are quite rare in new home construction, it is wise to be prepared.
If one of the below emergency conditions is to occur at your new home, please refer to your community’s Emergency Response Guidelines and Contact Information that was provided in your closing documents. This will provide the names and contact numbers for Utility Companies, Trade Partners and Service Partners. For homes closing after May 1, 2024, you will also find this information inside your electrical panel.
Emergency response is provided for the following conditions:
- Total loss of heat when outdoor temperature falls below 50 degrees F
- Total loss of air conditioning when outside temps exceed 90 degrees F
- Plumbing leak that cannot be temporarily contained by using shut off valves
- Total loss of water
If a representative from Houston Homes, the utility companies, or trade partners are not available for an emergency, the homeowner(s) must take appropriate action to mitigate or minimize the loss or damages as soon as reasonably possible.
The homeowner must also report the emergency to Houston Homes as promptly as possible at 636-793-5955.
Please refrain from contacting subcontractors for repairs outside of warranted items. Doing so may result in a service charge or repair charges from the subcontractor.
Helpful Resources
For your convenience, sample warranty documents and the most frequently asked questions answered by the Houston Homes, LLC Warranty division are included available below. Simply select and download the content of your choice.
Warranty Forms
Your Home warranty consists of a 60-Day and a 10-Month submittal to Houston Homes to address any concerns and questions.
To ensure your warranty needs are met and no warranted repairs slip through the cracks, all warranty requests are to be submitted in writing using provided digital or printed warranty forms. Texts, phone calls, and emailed requests will not be scheduled for inspection or repair.
Please complete the online form below or contact Houston Homes, LLC to request hard copies. Paper forms are also included in your closing documents for immediate access.
Prefer to Mail Your Warranty Request Form?
Please see your closing documents for a hard copy of this form or contact Houston Homes, LLC to receive a PDF which you can download and print locally. Call 636-851-7828 or email Admin@HoustonHomesLLC.com.
Mail your paper form to:
Houston Homes, LLC ATTN: WARRANTY
3070 Winghaven Blvd.
O’Fallon, MO 63368
All warranty service requests MUST be submitted in writing. No requests will be accepted by text, phone or email.